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“The profile could not be signed in to Live” error occurs when signing in to Games for Windows Live on your PC

You see the following error message when you try to sign in to Games for Windows Live:

Error: The profile could not be signed in to Xbox Live

Note This page is for a sign-in problem with Games for Windows Live on PC only. If you’re having trouble signing in to Xbox Live on your Xbox 360 console, see the Xbox 360 Connection Solution. If you’re having trouble signing in to Xbox Live on your Xbox One console, see the Xbox One Connection Solution.

This means one of the following:

  • The Xbox Live service is currently unavailable.
  • There’s a problem with your Microsoft account.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the status of Xbox Live

Check the Xbox Live service status. If there’s a current Xbox Live service problem, try signing in again later.

Solution 2: Sign in to your Microsoft account to see if the issue has been identified

If Microsoft has identified an issue with your account, we’ll walk you through steps to resolve the issue.

  1. Sign in to your Microsoft account.
    Note If you can’t remember your password, go to the Lost Account and Password Solution.
  2. If the issue has been identified, follow the steps shown.
  3. After resolving the issue, review your account info to make sure that it’s up to date. For example, verify the billing information and the information in the Password and security info section.
  4. Sign out of your Microsoft Account, and then sign in again.
  5. Try signing in to Xbox Live again.

If neither of these solutions resolve your problem, contact Xbox Support.

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