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You’re asked to update your account when downloading your Xbox Live profile

We may ask you to update the information for your Microsoft account when you download your Xbox Live profile on your console. This is because some information was not included when you created your account.

You may be asked to provide the following when you sign in on your console:

  • First and surname: This lets us personalise your experience on Xbox and other Microsoft services. It also helps us verify your identity if your account is compromised or if you forget your password.
  • Date of birth (DOB): Xbox has a global policy that users under the age of 18 must have parental permission to create an account. Additionally, we must comply with child privacy requirements in the United States and South Korea. Therefore, we require a date of birth for all accounts.
  • Security information: When you make sensitive financial or credential changes to your account, we need to make sure that it’s you making the changes. To do this, we’ll send you a security code by phone or email.

Xbox One

When prompted to update your Microsoft account information while using your Xbox One, follow the instructions displayed on your console. Additionally, you can sign in to your Microsoft account at account.xbox.com to complete the necessary account updates.

Xbox 360

Here’s how to update your Microsoft account information for Xbox 360:

  1. In a browser, go to My Account.
  2. If needed, sign in to the Microsoft account you want to change.
    Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.
  3. On the Add details screen, add or change your first and last name. Add or change your date of birth, select Next, and then follow the steps to update your account.

To add or confirm the phone number or alternative email address you use to verify your identity, follow these steps:

  1. In a browser, go to My Account.
  2. Select Xbox settings.
  3. Under Privacy & online safety, select Online safety on Xbox 360.
  4. Under What security info would you like to add, select either A phone number or An alternative email address.
    • If you’re using a phone number, select your country, enter your telephone or text number in the third box down, select either Text or Call under Verify phone via, and then select Next.
    • If you’re using an alternative email address, enter the email address, and then select Next.
  5. Enter the code you received from the text or email sent to the number or email address you provided, select Next, and then follow the instructions to verify your identity.

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