If you forgot your Microsoft Account password, or if you need to change it, you can use the solutions on this page. If you don't know the email address associated with your Microsoft account, see Find your Microsoft account email address or password.
Note Microsoft Account is the new name for what used to be called Windows Live ID. These two names mean the same thing.
Note Xbox One may not be available in all locales.
If you don’t remember your Microsoft account password, you can request a password reset from the sign-in screen on your Xbox One console.
Review your security proofs
Next, you’ll be taken to the Show that you’re you screen. To reset your password, you need to verify your identity by having a security code sent to you. You’ll be asked to select how you’d like to receive this security code.
The alternate email address and phone number you provided for security contact information are known as security proofs. The security proofs you’ve provided are listed on the Show that you’re you screen.
If for some reason you can’t access any of your security proofs, there are some additional steps you’ll need to go through online in order to get a password reset link sent to you. See “Reset your Microsoft account password online” below.
Select how you’d like to receive your security code
Choose from any of the security proofs listed, and we’ll send your security code there.
Using an authenticator app
Some people find it more convenient to set up an authenticator app on their smartphones so they don’t ever have to wait for a code. You can learn more about authenticator apps for future use when you sign in to your account after you’ve reset your password. If you’re using an authenticator app, you’ll see Use my authenticator app as an option on the Show that you’re you screen. To use the app, follow these steps:
If you have two-step verification set up on your account
If you activated two-step verification for your Microsoft account, you’ll need to request and enter the security code twice, using a different security proof each time.
Enter a new password
Once you’ve verified your identity by entering the security code we sent to you, you’ll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and contain a mix of upper and lowercase letters, numbers, and symbols.
That’s it! Your password has been reset.
When you complete the sign-in process, you’ll be asked if you want to save your password on the console. Make sure you remember your password even if it’s saved on your console, so that you can manage your account online or access your profile on a friend’s console.
To reset your Microsoft account password online, go to the Get back into your account page and follow these steps:
On the next screen, you’ll be given the option of having a reset link sent to you by email, or having a code sent to your phone.
Choose the option that works best for you:
What to do if you can’t use any of the password reset options
If you can't use any of the password reset options, you can still access your Microsoft account by completing an online account recovery form. To do this, go to Recover your Microsoft account and follow these steps:
To help maintain the security of your Microsoft account, you’ll be prompted for several pieces of identification information that you provided when you initially set up your account.
Tips for completing the online account recovery form
After you complete the online account recovery form, you'll receive an email acknowledging that your request has been received, and you'll receive a response to that request within 24 hours (generally much sooner).
Enter a new password
Once you’ve received an email with a password reset link, click the link in the email to reset your password.
After clicking the link, you’ll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers and symbols.
If you can’t reset your password
If you’ve gone through the online password recovery process but haven’t been able to provide enough information to complete the recovery, contact Xbox Support so that we can perform a deeper investigation into your account history and see if we can complete the verification process to provide you with a password reset. This process typically takes 24 hours, but it can be delayed if we are missing any information.
When you contact Xbox Support, have the following information available:
Xbox LIVE requires that you have two security proofs on your account, and at least one must be a phone number or email address. We recommend one phone and one email proof to provide the best security options for your account. By having two proofs, you’re more likely to have access to at least one of these accounts, reducing the chance of being locked out of your account for even a short time.
Add a phone number or email address to your account
To add a security proof to your Microsoft account:
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