"The Microsoft account associated with this account is not valid" error occurs when signing in to Xbox LIVE

You get the following error message when you try to sign in to Xbox LIVE:

The Microsoft Account associated with this account is not valid.

This may mean that there's a problem with the Microsoft account associated your Xbox LIVE account.

Solution

To fix this problem, you must associate a valid Microsoft account with your Xbox LIVE gamertag. Here's how.

Important Before completing the following steps, do not do either of the following:

  • Delete your Xbox LIVE profile from any storage device
  • Try to download your Xbox LIVE gamertag from Xbox LIVE
  1. When you get the “Microsoft Account associated with this account is not valid” error message, select Change Microsoft Account.
  2. Select Continue.
  3. Type the email address of the Microsoft Account that you want to associate with your gamertag.
  4. Type the password that is associated with this Microsoft Account.
  5. Confirm that the Microsoft Account information is correct.
  6. Select Accept when you see the Xbox LIVE Terms of Use and Privacy Statement. (If you select Decline, your changes will not be made.)
  7. Complete the changes and return to the Xbox Dashboard.
  8. Sign in to Xbox LIVE with your gamertag.

If you still experience the problem, contact Xbox Support.

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