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"Sorry, something's wrong with your Microsoft Account. Go to https://account.live.com for help" error occurs when signing in to Xbox Live

If you see the error message "Sorry, something's wrong with your Microsoft Account. Go to https://account.live.com for help" when you're trying to sign in to Xbox Live, there's a problem with your Microsoft account.

Solution

To resolve this problem, sign in to your Microsoft account at xbox.com/account, and then follow the instructions to complete account validation. You may be prompted to reset your password or to enter a security code that will be sent to the phone number or alternative email address in your account.

Note If you are prompted, confirm that your computer and Xbox console are using the same wireless network.

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