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Error 4 occurs when you use Kinect

Problem

If you get error code 4 and see the following message when you’re using your Xbox 360 Kinect Sensor, it means the Kinect sensor microphone is having trouble hearing you:

Kinect couldn’t hear the whole calibration tone.

Solutions

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions of how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor for optimal microphone use, go to Kinect voice recognition and chat.

Solution 3: Request a repair

If the previous steps didn't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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