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Error code 8AC80008 occurs when you try to use your Kinect sensor

Problem

You may see the following error code and message when you try to use your Kinect sensor:

There's a problem with the microphone in your sensor (8AC80008)

This may mean that there's a problem with the microphone in your Kinect sensor.

Solutions

To resolve this problem, make sure that the Kinect sensor is properly plugged to your Xbox 360 console and then try again. Here's how:

  • Xbox 360 E console
  1. Turn off the Xbox 360 console.
  2. Unplug the Kinect Sensor and any USB accessories from your console.
  3. Plug the sensor cable into the AUX port on the back of the console.
    Important Remove the power/USB adaptor cable, if your Kinect sensor came with one.
  4. Turn on the console.
  • Xbox 360 S console
  1. Turn off the Xbox 360 console.
  2. Unplug the Kinect Sensor and any USB accessories from your console.
  3. Plug the sensor cable into the AUX port on the back of the console.
    Important Remove the power/USB adaptor cable, if your Kinect sensor came with one.
  4. Turn on the console.
  • Original Xbox 360 console
  1. Turn off the console.
  2. Unplug the Kinect sensor and any USB accessories from your console.
  3. Make sure that the power cord is plugged into a working power point.
  4. Make sure that the Kinect USB connector is plugged in to the back of the console.
  5. Turn on the console.

If this solution doesn't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

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