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Error C0051209 occurs when your Kinect sensor isn’t level

Problem

You see the following error code and message:

Error: The Kinect Sensor is not level

Error code: C0051209

This may mean that your Kinect sensor is not on a level surface.

Solution

Here’s what to do to fix this problem:

  1. Turn off your Xbox 360 console.
  2. Make sure the Kinect sensor is positioned on a flat, level surface.
  3. Turn on your console to see if the problem still occurs.

This error can also occur if your sensor is very hot or cold. In that case, wait for the sensor to reach room temperature (approximately 70 °F or 21 °C), and then try using the sensor again.

If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions

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