Error code 69-80070017 occurs when you try to play a video on Xbox 360

Problem

You may see the following error code and message when you try to play a video:

Error code: 69-80070017

This may mean that the format of the video you’re trying to play isn’t supported by the Xbox 360 console.

Solution

To solve this problem, find out which video formats are supported by Xbox 360. To do this, see the "Supported regions, formats and discs" section of the Play DVDs on your Xbox 360 console page.

If you are still experiencing the problem, contact Xbox Support.

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