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Error 80000010 occurs when you use your Xbox 360 Kinect Sensor

You see the following error message and code when you use your Xbox 360 Kinect Sensor:

The Kinect Sensor needs to restart

80000010

This message means the sensor is busy. You need to wait 90 seconds before turning off your console or playing a game.

Solutions

Solution 1: Turn the console off and then on again

If you get this message, wait at least 90 seconds, and then follow these steps:

  1. Turn off your Xbox 360 console. To do this, press and hold the Xbox Guide button on the controller for three seconds. Next, select the option to turn off just the controller or both the controller and the console. If you select the console, the console and all connected controllers are turned off.
  1. If your sensor is very cold, wait for the sensor to reach room temperature (approximately 70°F or 21°C).
  2. Turn the console on and see if the problem persists. To do this, press the Xbox Guide button on your controller.

Solution 2: Request a repair

If the solution above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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