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Error 801540DF occurs when you try to create an account or make a purchase on Xbox Live

Problem

You may see an error and message that resembles one of the following when you try to create an account or make a purchase on Xbox Live:

Sorry, this action can't be performed at this time. Try again later. Visit www.xbox.com/support for more information.

Status code: 801540DF

Action can't be performed

Status code: 801540DF

This may mean that there is a problem with the billing information for your account.

Solutions

  • Solution 1: Verify that you can sign in to your Microsoft account

    To resolve this issue, verify that you can sign in to your Microsoft account. To do this, follow these steps:

    1. Sign in to your Microsoft account.

      Note If you forgot your password or cannot sign in by using your password, go to Reset your password.

    2. Note any error messages that are displayed.
    3. After you resolve any errors, verify your Microsoft account information. For example, verify the billing information, credit card information or the information in the Password and security info section.
    4. Sign out of your Microsoft Account, and then sign in again.
    5. Try to create an Xbox Live account or make a purchase again.
  • Solution 2: Contact your bank or financial institution

    The Xbox Live purchase might have failed because:

    • The credit card has not been activated.
    • The credit card was declined due to insufficient funds.
    • The credit card is not authorised for online purchases or automatic billing.
    • The credit card company is blocking the transaction.

    Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds and that the transaction is not being blocked for some reason.

    If you keep experiencing the problem, contact Xbox Support.

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