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Error 80167611 occurs when signing in or making a purchase on Xbox 360

You see the following error message when you try to sign in or make a purchase on your Xbox 360 console:

Can't retrieve information from Xbox Live.
80167611

This may mean one of the following:

  • There's a temporary problem with the Xbox Live service.
  • There's a problem with your payment option.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: up and running

Solution 2: Verify the billing information associated with your payment option

See one of the following pages:

Verify your billing information and payment option. For example, verify that:

  • Your payment option is valid and has been activated.
  • Your billing information is the same billing information used by your bank or credit card company.
  • There is no outstanding balance.
Note To resolve billing and membership issues, try the Xbox Live Billing and Memberships Solution. Or see Xbox Live membership support.

Solution 3: Remove the payment option and re-add it to your account

If the previous solutions didn't work, try removing the payment option and then re-adding it to your account:

  1. Remove the payment option from your account. For help, see:
  2. Delete the Marketplace System Data file on your Xbox 360 console:
    1. On your console, go to settings, and then select System.
    2. Select Storage.
  1. Select your primary storage device.
  2. Select System Items.
  3. Select Marketplace System Data.
  4. Select Delete.
  5. Restart your console.
  1. Re-add the payment option to your account. For help, see one of these:

If you keep getting the error, contact Xbox Support.

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