You see the following error code and message when you try to renew your Xbox Live Gold subscription on your Xbox 360 console:
Sorry, there's a problem with the Xbox service. Try again later.
This may mean:
To resolve this problem, try the following solutions.
Solution 1: Check your billing address
Make sure that the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiry date hasn't passed. Here's how:
Note If there's an error, select Edit profile and then follow the instructions to update the information.
Solution 2: Contact your bank or financial institution
The subscription renewal might have failed because:
Contact your credit card company or bank and make sure that the card you're using was activated, that it has available funds and that the transaction is not being blocked for some reason.
Solution 3: Try to renew your subscription again later
The subscription renewal might be blocked because:
Wait and try the transaction again in 24 to 48 hours. If a number of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
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