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Error 809B1004 occurs when using your Xbox 360 Kinect

You see the following error message when you're using Kinect for Xbox 360:

Face obscured

809B1004

This means that the Kinect sensor can't see you well enough.

Solutions

Solution 1: Adjust the line of sight and try again

Make sure that there's enough light and that nothing is in the way between you and the Kinect sensor, and then try again. For more information, see More about Kinect sensor placement and Room lighting conditions for Kinect.

Solution 2: Request a repair

If the previous solution didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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