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Error 809B1008 occurs when you’re using Xbox 360 Kinect

You see the following error code and message when you're using your Xbox 360 Kinect Sensor:

No player detected

809B1008

This means the sensor is having trouble seeing you during a Kinect Tuner test.

Solutions

Solution 1: Select “More info” and then “Try again”

When you get the error message, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Make sure that the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly, see More about Kinect sensor placement.

If you keep getting the error, try the next solution.

Solution 3: Make sure that you have good lighting

Learn about optimal lighting for Kinect and try the suggestions at Room lighting conditions for Kinect.

Solution 4: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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