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Error C000-0010 occurs when you try to download an update to your Xbox 360 console

You see the following error message and code when you try to download an update to your Xbox 360 console:

Update failed

xxxx-xxxx-xxxx-xxxx-C000-0010

NOTE The x digits vary.

This means that your console experienced a hardware failure, and you need to request a repair.

Solution

If your console experiences a hardware failure, it needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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