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Error C000-0013 occurs when you try to install an Xbox 360 update from a disc

You see the following error message when you're trying to install an Xbox 360 update from a disc:

C000-0013

Can't Process the Update. If the problem persists, go to
www.Xbox.com/support.

This means that you might have accidentally removed the game disc from the disc tray while the system was updating, or your game disc might be dirty or damaged.

Solutions

Solution 1: Reinsert or clean the game disc and restart the console. This will cause the installation process to restart.

Solution 2: Connect the console to the Internet to install the update. For more information, see How to get a new Xbox 360 update.

Solution 3: Update your console software by first copying the update to a USB flash drive or CD. For more information, see Troubleshoot problems with an update to your Xbox 360 console.

If the previous solutions didn't resolve the problem, your console needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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