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Error E31 occurs when you use your Xbox 360 console

Problem

You see the following error message and code when you use your Xbox 360 console:

System Error: Contact Xbox Customer Support

Error code E31

This means that there may be a problem with the console.

Solution

Try the following steps:

  • Xbox 360 E console or Xbox 360 S console
Xbox 360 E console Xbox 360 S console
Xbox 360 E console Xbox 360 S console
    1. Disconnect and reconnect all accessories.
    2. Remove the hard drive.
    3. Remove any USB flash drives. Here's how:
      1. Turn off your Xbox 360 console.
      2. Unplug any USB flash drive attached to your console.
      3. Turn on the console.

      If this step resolves the problem, reattach the USB flash drive to make sure that the error occurs only when it is connected. If this is true, use another USB flash drive.

    4. Roll back the current software updates on your console and apply new ones. Here's how:
      1. Press the Guide button on your controller, go to Settings and select System Settings.
      2. Select Storage.
      3. Highlight (but do not select) Memory Unit.
      4. On your controller, press the following buttons in the following order:
        1. Left bumper
        2. Right bumper
        3. The X button

        Don't know where these buttons are on your controller? See Xbox 360 wired and wireless controllers.

      5. Repeat step D.
      6. When you see the following message, select Yes:

        Delete System Update

        If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.xbox.com/storage.

        Your console will restart after the operation is complete. Do you want to continue?

      7. Your Xbox 360 will restart. Apply the latest software updates.
  • Original Xbox 360 console

Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution.

If you keep experiencing the problem, contact Xbox Support.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

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