Share this page

Error E96 occurs when you use your Xbox 360 console

Problem

You see the following error message and code when you use your Xbox 360 console:

System Error: Contact Xbox Customer Support

Error code E96

This means there may be a problem with the console.

Solutions

Try the following steps:

  • Xbox 360 S console
  1. Disconnect and reconnect all accessories. If the power button light is red after you reconnect a specific accessory, this indicates that the accessory is faulty and should be replaced. If the power supply light remains green after you have reconnected all accessories, your issue may have been a loose accessory connection.
  2. Remove the hard drive. If the system error message is not displayed with the hard drive removed, your hard drive may be experiencing a hardware failure. Order a new Xbox 360 Hard Drive from our Xbox Online Service Center (sign in with your Microsoft account). Console registration is required to replace a hard drive under warranty.
  3. Remove any USB flash drives.
  4. If this resolved the problem, reattach the USB flash drive to make sure the error occurs only when the flash drive is connected. If this is true, use another USB flash drive.
  • Original Xbox 360 console

Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution.

If the previous steps didn't resolve the problem, you'll need to request a repair. Learn how to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error E96 occurs when you use your Xbox 360 console" issue you were reading about or a different issue?

Share this page