Share this page

Troubleshoot Xbox 360 connection to Xbox Live

If you’re having trouble getting your Xbox 360 console to connect to Xbox Live (or you’re experiencing a slow or low-quality connection), there are several solutions available to help you.

Note Before you begin troubleshooting your Xbox Live connection, check the Xbox Live service status.

Xbox Live Core Services: up and running

Select the scenario below that best fits the connection issue you’re experiencing.

“I’m connecting to Xbox Live for the first time.”

If you’re setting up your Xbox 360 console to connect to Xbox Live, the Xbox 360 First-Time Connection Solution will walk you through set-up and testing of a wired or wireless connection, signing in to Xbox Live and configuring your Xbox Live account.

“I’ve connected to Xbox Live before, but I can’t connect now.”

If you’ve previously been able to connect to Xbox Live using your current console and network set-up, but you can’t connect now, try the Xbox 360 Connection Solution.

“I get an error message when I test my Xbox Live connection.”

The Xbox 360 Connection Error Solution covers all kinds of connection errors. It can also walk you through diagnosing and correcting issues with your console, your networking hardware and your network configuration.

Before you use this solution, you need to test your Xbox Live connection. Here's how:

  1. Press the Guide button on your controller.
  2. Select Settings, System Settings, and then Network Settings.
  3. Select the name of your Wireless Network, or select Wired Network for a wired connection.
  4. Select Test Xbox Live Connection.

If you can’t connect to Xbox Live, the connection test will show you where in the connection process the error occurs. It will also tell you what type of error it is. Note this information, and then go to the Xbox 360 Connection Error Solution to resolve the problem.

“My Xbox can’t see my wireless network.”

If your Xbox 360 console doesn’t recognise or can’t detect your home wireless network, use the Xbox 360 Wireless Network Connection Solution to figure out what’s causing the problem.

“I am experiencing low streaming quality on Xbox Live.”

If you experience poor streaming quality when using a video app on Xbox Live, the Xbox 360 Streaming Quality Solution focuses on issues that can affect or interfere with connection speed.

“I am experiencing slow performance when playing games on Xbox Live.”

If your connection speed is affecting online gameplay or causing lag or other performance issues, the Xbox 360 Slow Performance Solution addresses those kinds of connection issues.

“I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live.”

If you can connect to Xbox Live but can’t join or host a multiplayer gaming session or if you can’t hear other players when playing an online multiplayer game, you probably have a NAT error issue. Try the Xbox 360 NAT Error Solution to resolve the problem.

“I’m getting randomly disconnected from Xbox Live.”

If you can connect to Xbox Live but find your connection keeps “dropping” for no apparent reason, the Xbox 360 Disconnect Solution can help address these random Xbox Live disconnects.

“I need help with my networking hardware.”

Because there are so many different manufacturers and models of networking hardware (such as modems, routers, gateways and adaptors), there’s rarely a single universal solution to network set-up and configuration issues. In our Networking Hardware Information forums, we’ve compiled information about a wide variety of manufacturers and models of networking hardware. Exploring these forums may help you resolve a problem that is specific to your setup.

These forums can also help if you’re shopping for new networking hardware or setting up your network for the first time. You can also share your experiences with other Xbox owners, helping you to find quick solutions to common problems.

Please note that the forums are in English, so do take advantage of Bing Translator if you need another language.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot Xbox 360 connection to Xbox Live" issue you were reading about or a different issue?

Share this page