Find the answers to commonly asked questions about Xbox 360 warranty, registration and service. For help resolving problems with your console, go to Xbox 360 Support. Under the CATEGORY heading on the left side of the page, click Top Issues and then select Hardware Errors.
The warranties are:
Use the following steps to find out if your Xbox 360 console is in or out of warranty.Haven’t registered your console?
Check your warranty status (sign in with your Windows Live ID, if needed). The warranty information is shown.
Your Xbox product might not be associated with your Windows Live ID. Go ahead and register your Xbox product again online. (enter your Windows Live ID when prompted). Make sure that you use the same name and address that you used when you registered the product by phone.Do you have more than one Windows Live account?
Sign out and then sign back in using the Windows Live ID that you originally used to register your Xbox product.
The warranty period for three flashing red lights and the E74 error is three years from the original purchase date of the console. If your console is out of the three-year warranty period, you can still receive console repair service for a fee.
Cosmetic damages, such as scratches, cracks, nicks and normal wear and tear, are not covered under the Xbox 360 Product Warranty.
If you think that your warranty end date displayed online is incorrect, contact Xbox Support with proof of purchase. You’ll be asked to provide the original purchase receipt to verify the product purchase date by email. See the Assistance section at the bottom of this page for Xbox Support contact information.
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
The cost of an out-of-warranty console repair varies:
Note If your console has three flashing red lights, please try using our Flashing Red Lights Solution to troubleshoot the problem before sending your console to us for repair. If you have an E74 error, submit an online repair request.
If your console needs service, submit an online repair request. Someone from our service centre will call you to confirm your address and set up a time to exchange your non-working console for a console that works. Learn more about console repair.
Anyone. You need a Windows Live ID to request a console service. If you don’t have one, create a free Windows Live account. Windows Live ID is a sign-in service used by various Microsoft websites and services.
It costs us less if you submit an online repair request instead of talking to a support agent, so we pass these savings on to you.
Once our service centre receives your repair request, someone from our service centre will call to confirm your address for the console exchange. The console exchange can take up to seven days to complete.
Someone from our service centre will call you to confirm your address and arrange a delivery date. A courier will come to your location to exchange your non-working product with a product that works. The courier will inspect your non-working console prior to exchanging consoles with you.
If you pack your console for delivery before the courier comes, don’t seal the box. You can use your own delivery box or the box that the courier brings your replacement console in.
Note Please remove the hard drive, accessories and discs before packing your console. If a disc is stuck in the disc drive, use our Xbox Disc Drive Solution to remove the disc (select “Stuck shut” as the problem).
Your console may be returned unrepaired for the following reasons:
Try our Xbox Disc Drive Solution for help in fixing disc-related problems.
The warranty period for all licensed Xbox 360 accessories is 90 days from the date of original purchase.
If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 days but less than one year ago, you can order a replacement accessory from our Xbox Online Service Centre (console registration is required).
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Xbox 360 repair: Frequently asked questions" issue you were reading about or a different issue?