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Error 80070020 occurs when downloading your profile on Xbox 360

You see the following error code and message when you try to download your Xbox Live profile on your Xbox 360 console:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.
80070020

If you get this message and error code, it means the download attempt failed, but the problem might be temporary.

Solutions

Solution 1: Clear the cache, restart your console, and download your profile again

Clear the system cache

  1. Press the Guide button on your controller, go to Settings and select System Settings.
  2. Select Storage or Memory.
  1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  2. Select Clear System Cache.
  1. When prompted to confirm storage device maintenance, select Yes.

Redownload your profile
Restart your console. Then, try to download your profile again. Here's how:

  1. Press the Guide button on your controller.
  1. Select Download Profile.
    Note If you don't see Download Profile, it probably means you're signed in to your profile. Press X to sign out.
  2. Enter the Microsoft account that's associated with your Xbox Live gamertag. If you don't know your Microsoft account credentials, see Manage your Microsoft account FAQ.
    Note If your account is an Xbox Live child account, you have to use the parent's Microsoft account to download the profile.
  3. Enter your password.
  4. If prompted, select the storage device for your profile (for example, Hard Drive). Your profile will begin downloading.
Remember Password option
Remember Password option

The Remember Password option is off by default, which means you'll be prompted for your Microsoft account password when you sign in to your Xbox Live profile. Leave Remember Password unselected if you want to be prompted for your Microsoft account password when you sign in to your profile on this console.

You should now be able sign in to this console using your Xbox Live gamertag.

Solution 2: Contact Xbox Support

If the previous solution didn't solve the problem, contact Xbox Support.

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