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Error 800700E8 occurs when downloading content from Xbox Live on Xbox 360

You see the following error code and message when you try to download content from Xbox Live on your Xbox 360 console:

Sorry, there's a problem with the Xbox service. Try again later.

Status code: 800700E8

This may mean that Xbox Live has encountered an error, or that your Xbox console is experiencing network connectivity trouble.

Note This error is only temporary and may not pertain to your payment or account information.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running

Solution 2: Make your purchase through a browser

If you’re experiencing this problem while making a purchase, you can work around it by making the purchase online through a browser at Xbox.com instead of through your console. Here's how:

  1. Sign in to account.microsoft.com using your Microsoft account.
  2. Select or tap Store, and then select the category from which you want to make a purchase. For example, if you want to purchase a video, select Entertainment and then select Films & TV.

Solution 3: Clear the system cache

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Storage.
The System Settings screen is displayed with 'Storage' selected.
  1. Highlight but don't select a storage device, and then press the Y button on your controller for Device Options.

    Note It doesn't matter which storage device you highlight. This clears the cache for all storage devices.
The Storage Devices screen is displayed with 'Hard Drive' selected.
  1. On the Device Options screen, select Clear System Cache.
The Device Options screen is displayed with 'Clear System Cache' selected.
  1. When prompted to confirm storage device maintenance, select Yes.

    Note You'll return to the Storage Devices screen when you've cleared the system cache. You can then press the Guide button on the controller and return to Xbox Home.

Solution 4: Power cycle your Xbox 360 console

Turn the console off and then on again to see if this resolves the issue. Here's how:

  1. To turn the console off, touch the power button on the front of the console. (See the green lighted buttons below.)
The power button on the original Xbox 360 console and on the Xbox 360 E console has green lines surrounding it, emphasising the button.
  1. To turn the console back on, touch the power button again.

Solution 5: Troubleshoot your network connection

Run the Xbox 360 Connection Error Solution. This step-by-step tool may be able to find the problem, which might be a bad Internet connection or a router problem.

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