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Error code 8007019c occurs when you use Xbox Live

Problem

You may see the following error code and message when you use Xbox Live:

Some Xbox Live content is temporarily unavailable. You can still access your profile, communicate with other players and play games online.

This may mean that:

  • There is a temporary glitch with Xbox Live
  • There is an issue with your bandwidth
  • There is an issue with your network configuration
  • You’re trying to download during a peak-use time of day

Solutions

  • Solution 1: Download the content again

    Try downloading the content again from your download history. Here's how:

    1. On your console, sign in to Xbox Live.
    2. Go to Settings and select Account.
    3. Select Download History.
    4. Browse your download history. Select the item, and then follow the instructions to download the item again.
    5. If the download fails again, try the next solution.

  • Solution 2: Maximise your network bandwidth

    When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house uses the Internet, they use network bandwidth that could be going to your console.

    Note Bandwidth is the amount of information that can be transferred over your Internet connection at one time.

    You can also try temporarily disconnecting or turning off devices that are connected to your home network.

    Once you've maximised your network bandwidth, try to download the content again. If the download fails again, try the next solution.

  • Solution 3: Download at a different time of day

    Some Internet service providers block or limit large downloads during peak-use times. If an ISP "resets" a connection after a certain period of time or limits the size of downloads, you may get an error message. If you are having problems downloading content, contact your ISP to determine whether they restrict download size, speed or the amount of content that can be downloaded.

    Residential Internet networks are often busiest in the evenings when many people are at home. You might get the best Internet connection speed during the day.

    If you try to download the content at a different time of day and it still fails, try the next solution.

  • Solution 4: Open network ports

    If you have a firewall or a router, you might need to make a configuration change to allow your Xbox 360 console to communicate with Xbox Live. This configuration change is sometimes referred to as “opening ports” or "port forwarding".

    To find out which network ports Xbox Live uses, see Network ports used by Xbox Live.

    If opening network ports is not an option, you can try connecting to Xbox Live by using a direct modem connection (rather than connecting through a router or gateway). Plug one end of a network cable into the back of your Xbox 360 console and the other end into your modem — this will bypass any network devices, such as a router or firewall.

  • Solution 5: Contact Xbox Support

    If the previous solutions don’t fix the problem, contact Xbox Support.

Related Issues

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