Note If your account is an Xbox Live child account, the parent's Microsoft account information is required to download the profile. To recover lost Microsoft account credentials, use the Lost Account Solution or the Lost Password Solution.
If you use external storage on your console, select the storage device on which you want to save the profile. If you don't use external storage, your profile will begin downloading.
Solution 3: Reinstall the latest Xbox 360 system update
To reinstall the latest Xbox 360 update, follow these steps:
Clear the system cache. For help, see step 2 in Solution 3, above.
Roll back and then reinstall system updates. To do this:
Press the Guide button on your controller.
Go to settings and select System.
Enter the following button sequence: LB, RB, X, LB, RB, X.
Select the option to roll back all system updates that are installed. The console will restart automatically and then download the updates again.
Reset your network hardware. Here's how:
Unplug the power cable from the back of the router, modem or gateway. If you have a router and a modem, unplug the power cable from both devices.
Turn off your Xbox One console by pressing and holding the power button on the front of the console for five seconds.
Wait five minutes.
If you're using a router, plug in the router and wait for all the lights to return to their normal state.
Plug in the rest of your hardware and try to connect to Xbox Live.