You see the following error code and message when you try to connect to Xbox Live on your Xbox 360 console:
Your console can't connect to Xbox Live. Do you want to exit this session and test your network connection? If you are playing a game, you will lose any unsaved progress.
This could mean that there’s an issue with your Internet connection, and the attempts to connect to the Xbox Live service are timing out.
To resolve this problem, try the following solutions.
Solution 1: Check the status of Xbox Live
Check for service alerts at Xbox Live status, or see if there’s an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.
US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when the outage is resolved. Under the app or service name, click Notify me when this service or app is up and running.
If there are no Xbox Live service alerts, try the next solution.
Solution 2: Troubleshoot your Xbox Live connection
You can troubleshoot this issue using the Xbox Live Connection Error Solution.
If you continue to see timeouts, please also try the steps at the Xbox 360 Disconnect Solution.
If you keep experiencing the problem, contact Xbox Support.
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