You see the following error code when you use a credit card to make a purchase on Xbox 360:
This may mean that your payment option can’t be authorised through your bank, or that Microsoft detects suspicious activity and is preventing charges.
To resolve this issue, try the following solutions.
Solution 1: Check your billing address
Make sure that the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiry date hasn't passed. Here's how:
Solution 2: Update or change your payment option
You may be using a payment option that has expired or needs updating. To change or update your payment option, see Update a payment option online, and then select Update a payment option or add payment option on the left side of the screen.
Solution 3: Contact your financial institution
The purchase might have failed for any of these reasons:
Contact your credit card company or bank and make sure that the card you're using was activated, that it has available funds, and that the transaction is not being blocked for any reason.
Solution 4: Try your purchase again later
The purchase might be blocked for any of these reasons:
Wait and try the transaction again in 24 to 48 hours. If a number of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
Solution 5: Use a prepaid code or Xbox gift card
As an alternative to using a credit or bank card, you can purchase an Xbox gift card from a retailer and use it to make purchases. Note that not all purchases support Xbox gift cards or prepaid options. Before purchasing a Xbox gift card or a prepaid card, make sure that purchase option is available for the item you want to purchase.
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