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Error 0xc00d36c4 occurs when playing a song or video

You see the following error message when you try to listen to a song or watch a video in Xbox Music, Movies & TV, or Media Player:

0xc00d36c4
This item's file format may be unsupported, the file extension may be incorrect, or the file may be corrupted.

This means that the song or video is in an unsupported file format. For example, this issue can occur if the song or video is in MKV, FLAC, or MIDI format.

Solutions

To resolve this issue, try one of the following solutions:

  • Solution 1: Play the file in a different media player. For example, try to play the file in Windows Media Player.
  • Solution 2: Convert the file to a supported format. For example, convert the file to WMA, WMV, or MP3 format.
  • Solution 3: Review the information on this page for Xbox 360: Video and audio playback on Xbox 360 FAQ.

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