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Problems with music purchases due to region mismatch on Windows 10

Problems with music purchases due to region mismatch on Windows 10

You may be experiencing problems while attempting to purchase music from the Store on Windows 10 because of one or more of the following:

  • The language and/or region of apps, games and Films & TV content in the Store differs from music content in the Store.
  • The payment options available to use for apps, games and Films & TV are different from those available for purchasing music. This includes currency and gift cards you’ve redeemed to your account.
  • The currency used when purchasing music content may be different than the currency used to purchase apps, games and Films & TV content.
  • The language and formatting of information, such as currency and time settings, both in the Store and in online receipts or billing information, is not what you’re expecting to see.

This will happen if your Windows 10 device region doesn’t match your Xbox Live account region. Your device’s region determines the region of apps, games and Films & TV content. Your Xbox Live account region determines the region of Groove Music content, because you can only purchase Groove Music from the region of your Xbox Live account.

Verify your Xbox Live and Windows 10 regions

You can verify whether your Windows 10 device region and Xbox Live account region settings differ by doing the following:

  1. Verify the region of your Windows 10 device:
    1. Select the Startup menu and then select Settings.
    2. In the Settings window, select Time & language.
    3. Select Region & language. Your country or region is displayed on the right.
  2. Sign in to your Microsoft account.
  3. Select Payment & billing.
  4. Select Billing info, and then scroll down to see the Country/Region for your account.
  5. See if these regions match.

Changing your region

We recommend you keep the regional settings as they are on your Windows 10 device and Xbox Live account. However, if you don’t have a payment option valid for the same region as your Xbox Live account, you’ll need to migrate the region of that account to your new region. You can do this by signing in to the Xbox Live account migration page, and follow the instructions there.

If you want more information on how changing your region will affect your existing services, such as Groove Music Pass, visit Change the region of your Xbox Live account.

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