Share this page

All about the Xbox One Chatpad

You can use the Xbox One Chatpad to send messages easily to friends, redeem codes and search apps and the web. Plus, when you attach a headset, you can chat while you play.

Photo of the Xbox One Chatpad
How to set up your new Xbox One Chatpad

Watch the video "How to set up your new Xbox One Chatpad". Note This video is available in English only.

On this page

Xbox One Chatpad features

Backlit keyboard - The keyboard lights up whenever a key is pressed. It turns off after a few seconds.

Audio controls - Use the +/-, mic mute and game/chat balance to customise your experience.

3.5-mm audio jack Mono headsets will send and receive chat audio. Stereo headsets will send and receive both chat and game audio.

Compatibility The chatpad works on both Xbox One and Windows 10, and it attaches to all Xbox One controllers.

Connecting the Xbox One Chatpad for the first time

You must update both your Xbox One console and your Xbox One Controller for the Xbox One Chatpad to work correctly. Follow these steps:

  1. Update your console to the most recent Xbox One operating system. The chatpad requires your console to have a November 2015 (or later) update. For more information, see Xbox One operating system versions and system updates.
  2. Turn on your Xbox One Controller.
  3. Insert the chatpad into the controller.
  4. Update your Xbox One Controller. The orange LED will blink to indicate that it's connected and requires an update. See Update your Xbox One Controller for more information.
  5. Connect a 3.5-mm audio headset cable to the chatpad. For more information, see Connecting a compatible headset to Xbox One.

Xbox One Chatpad special keys and modes

The following image illustrates the special keys and functions of the Xbox One Chatpad.

A photo of the Xbox One Chatpad shows special function buttons labelled 1 through 6 to correspond to the text key following the image.
  1. Orange mode or Green mode

    Press the Orange or Green key, followed by any text key. The corresponding character on the key pressed will be typed. The Orange or Green key will be lit while in this mode. Pressing any text key or the Orange or Green key again will exit this mode. If you are in Caps Lock mode, an uppercase character will be displayed.

  2. X1 and X2 keys

    These keys are customisable and allow you to choose from a variety of functions. To set the X1 and X2 functions, follow these steps:

    a. Plug your chatpad into the controller.

    b. Scroll left on the Home screen to open the Guide.

    c. Select Settings.

    d. Select All Settings.

    e. Select Kinect & devices.

    f. Select Devices & accessories.

    g. Select the controller the chatpad is connected to.

    h. Select the desired function for the X1 and X2 keys from the Device options menus.

This screen shows the options to specify the actions assigned to the X1 and X2 keys on the Xbox One Chatpad.

Notes

    • A Kinect sensor or an IR emitter cable is required for TV volume control, and you need to configure settings to allow Xbox to control your TV. To do this, follow these steps:

      1. On the Xbox Home screen, scroll left to the Guide.
      2. Select Settings.
      3. Select All Settings.
      4. Select TV and OneGuide.
      5. Select Device Control.
      6. Under "Devices", select TV.
      7. Select TV Setup.
      8. Follow the instructions to set up your TV.
    • These keys do not function when using Windows 10.
  1. Caps Lock

    To enter Caps Lock mode, press the Orange key followed by the Shift key. The Caps LED will be lit when in this mode. To turn off Caps Lock mode, press the Orange key followed by the Shift key. The Caps LED will turn off.

  2. Volume controls

    Use the +/- keys to increase/decrease the volume. You’ll hear a beep when you reach the maximum volume.

  3. Mute key

    To mute your microphone, press the Microphone icon. The LED on this button lights up when muted to indicate that others can’t hear you.

  4. Game/Chat balance

    These two buttons adjust the mix of game audio versus chat audio. Pressing the controller icon will increase game audio, and pressing the player icon will increase chat audio. A tone will sound when you reach 100 per cent chat or game audio.

Special Character key mode

This mode allows extra characters to be typed when you press any of the following keys: ^, ~, ¨, `, ‘. When any of these keys are pressed, the chatpad enters Special Character key mode and types the corresponding characters shown in the following table if you type a, e, i, o, u or y within 2 seconds.

  ` ^ ¨ ~
a à â ä ã á
e è ê ë   é
i ì î ï   í
o ò ô ö õ ó
u ù û ü   ú
y     ÿ   ý

Troubleshoot the Xbox One Chatpad

If you’re having an issue with your Xbox One Chatpad, try the following solutions to resolve the problem.

My Xbox One Chatpad will not insert into my controller

The chatpad and controller are designed to form a tight fit when properly connected. To connect the devices, do the following:

  1. Align the chatpad USB connector with the accessories port.
  2. Press the chatpad into the controller.
  3. If it doesn’t easily fit, try gently rocking it back and forth until it slips into place.

 

Chatpad keyboard is not working

Solution 1: Check that the controller is on

Check that the controller is turned on and functioning properly. See Xbox One Wireless Controller functions improperly for help with your controller. If you turn on your controller and the keyboard still doesn't work, try the next solution.

Solution 2: Disconnect and reconnect the chatpad to your controller

  1. Disconnect the chatpad from the controller.
  2. Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It is connected if the green LED flashes once.

If the keyboard still doesn't work, try the next solution.

Solution 3: Update your controller

  1. Plug your chatpad into the controller.
  2. Scroll left on the Home screen to open the guide.
  3. Select Settings.
  4. Select All Settings.
  5. Select Kinect & devices.
  6. Select Devices & accessories.
  7. Select your controller.
  8. Under DEVICE OPTIONS, select Update.
  9. Follow the instructions to complete the update.

For more information, see Update your Xbox One Controller.

If the keyboard still doesn't work, try the next solution.

Solution 4: Update your console

Your console must have a November 2015 (or later) update. For more information, see Xbox One operating system versions and system updates.

If the keyboard still doesn't work, try the next solution.

Solution 5: Power cycle your console

Select Settings, Power & startup and then the Restart Now button to shut down and restart your Xbox One console.

 

Chatpad has no audio or poor audio

Solution 1: Check that the controller is on

Check that the controller is turned on and functioning properly.

See Xbox One Wireless Controller functions improperly for help with your controller. If the controller is on and still has poor or no audio, try the next solution.

Solution 2: Disconnect and reconnect the headset and Chatpad

  1. Disconnect the headset from the Chatpad.
  2. Disconnect the Chatpad from the controller.
  3. Reconnect the Chatpad to the controller. It's connected if the green LED flashes once.
  4. Reconnect the headset to the Chatpad.

If you reconnect the headset to the Chatpad and the audio still isn't working, see Connecting a compatible headset to Xbox One to make sure your headset is compatible. If your headset is compatible, try the next solution.

Solution 3: Update your controller

  1. Plug your Chatpad into the controller.
  2. Scroll left on the Home screen to open the guide.
  3. Select Settings.
  4. Select All Settings.
  5. Select Kinect & devices.
  6. Select Devices & accessories.
  7. Select your controller.
  8. Under DEVICE OPTIONS, select Update.
  9. Following the instructions to complete the update.

For more information, see Update your Xbox One Controller.

Solution 4: Update your console

Your console must have a November 2015 (or later) update. For more information, see Xbox One operating system versions and system updates.

If the keyboard still doesn't work, try the next solution.

Solution 5: Power cycle your console

Select Settings, Power & startup and then the Restart Now button to shut down and restart your Xbox One console.

 

Keyboard does not work but audio does work

Solution 1: Disconnect and reconnect the chatpad to your controller

  1. Disconnect the chatpad from the controller.
  2. Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It is connected if the green LED flashes once.

If the keyboard still doesn't work, try the next solution.

Solution 2: Try another game

Try using the chatpad with another Xbox One game or app to see if the keyboard is functioning properly.

Note The chatpad keyboard does not work with Xbox One backward-compatible games.

 

Wrong characters appear when keyboard is pressed

Solution 1: Check your language settings

Make sure that your console and chatpad language match and that you are in a supported country (see Supported countries, below). Your chatpad serial number ends with the letter B, E, F, G or S to indicate which language it supports – British-English, US-English, French, German or Spanish.

To check your settings, follow these steps:

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Language & location to confirm or update your location and language to match your chatpad.

If the wrong characters still appear, try the next solution.

Solution 2: Check to see if you are in Special Character key mode

You may be entering Special Character key mode if you are pressing one of the ^, ~, ¨, ` orkeys, followed by a, e, i, o, u or y. See the Special Character key mode section to understand this functionality.

If the wrong characters still appear, try the next solution.

Solution 3: Check the chatpad mode

Check to make sure that you are not in or entering one of the special modes described earlier on this page (such as Orange mode). If you see the Orange, Green or Caps key lit, you are in the corresponding mode. Exit the mode by pressing that lit key.

Solution 4: Update your controller

  1. Plug your chatpad into the controller.
  2. Scroll left on the Home screen to open the guide.
  3. Select Settings.
  4. Select All Settings.
  5. Select Kinect & devices.
  6. Select Devices & accessories.
  7. Select your controller.
  8. Under DEVICE OPTIONS, select Update.
  9. Following the instructions to complete the update.

For more information, see Update your Xbox One Controller.

 

Chatpad is not functioning properly

If the previous solutions didn't work, we recommend trying the Xbox Forums to see if a member of our community can help you.
If none of the solutions on this page resolved the issue, you may have to go to the Xbox Online Service Centre to have your device replaced.

Supported countries

The Xbox One Chatpad is available in the following counties and regions: Argentina, Australia, Austria, Canada, Chile, Colombia, Czech Republic, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Mexico, Netherlands, New Zealand, Saudi Arabia, Singapore, Slovakia, South Africa, Taiwan, the United Arab Emirates, the United Kingdom and the United States.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "All about the Xbox One Chatpad" issue you were reading about or a different issue?

Share this page