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About the Xbox One Media Remote

The Xbox One Media Remote lets you control your Xbox One console and, through Xbox One OneGuide, your cable or satellite set-top box. If you’re experiencing issues controlling your TV or set-top box through your console or OneGuide, see Troubleshoot Xbox One OneGuide with your TV, AV receiver or set-top box.

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Getting to know the Media Remote

The Xbox One Media Remote design makes it easy to control your Blu-ray movies, streaming video, apps, TV power and volume. It also features backlit keys that light up automatically when you touch the remote control.

Included in the Media Remote packaging are:

  • An Xbox One Media Remote
  • Two AAA alkaline batteries
  • Quick Start guide and manual

Setting up the Media Remote

The Xbox One Media Remote is easy to set up. Insert the batteries as shown below, and the remote control will be ready to use. You don’t have to wirelessly sync it to the console. You can immediately begin to control OneGuide, Blu-ray films, streaming videos and apps.

Note The Xbox One Media Remote does not directly control your cable or satellite box – this is done by OneGuide on the Xbox One console. OneGuide allows you to change channels and volume on your compatible cable or satellite boxes.

To control your TV power and volume, you’ll need to configure your console to control your TV. You can use your Kinect sensor to send an infrared signal or the IR extension cables to remotely control your TV. To learn how to do this, see Set up live TV with your Xbox One.

Using the Media Remote

The Xbox One Media Remote uses IR technology to communicate with the Xbox One console. For it to best communicate with your console, the Media Remote should be within 30 feet (9 metres) and aimed at the front of the console, as shown below.

Note The IR receiver is on the console, not the Kinect sensor, which has separate IR cameras and emitters. The Kinect sensor sends IR signals to your device to change channels and volume.

The face and buttons of the Media Remote

  1. Power on/Home button. This button will turn on your console with a single touch. When the console is on, hold this button for 3 seconds to turn off the console.
  2. View button. This button works the same as the View button on your Xbox One controller. Use this button to focus on an activity in a game or an app, like pulling up a map during a role-playing game or accessing the address bar in Internet Explorer. The functions of this button vary depending on the app or game.
  3. Menu button. Similar to the Menu button on your Xbox One controller, you can use this button to access game and app menu options like Settings or Help. This button also works for other commands, including serving as the Enter key on the Xbox One virtual keyboard.
  4. Select button. This is used to select an item on the screen, similar to pressing the A button on the controller.
  5. Navigation button. This is used to navigate the Home screen or menus much like the directional pad on the controller.
  6. Back button. Pressing this button will take you back to the previous screen.
  7. OneGuide button. This button opens OneGuide for your TV. If you haven’t set up OneGuide yet, pressing this button will open the setup screen.
  8. Volume button. Use this button to turn volume up and down on your TV. You must first set up your console to control your TV. See Setting up the Media Remote.
  9. Channel button. Use this button to change channels on your TV. You must first set up your console to control your TV. See Setting up the Media Remote.
  10. Mute button. Use this button to mute your TV. You must first set up your console to control your TV. See Setting up the Media Remote.
  11. Media control buttons. These buttons include Play, Pause, Rewind, Fast Forward, Stop, Next Chapter and Previous Chapter. You can use these functions when watching media content on a disc or from an app.

Note These buttons do not control DVR activity from your TV signal. That function is not available at this time.

Troubleshooting issues with the Media Remote

The Media Remote has no power or functionality

If your remote won’t perform any functions, replace the batteries with fresh AAA batteries. Make sure that you place them in the right position.

If you’ve replaced the batteries and the remote still doesn’t work, you need to replace your remote. To order a replacement, go to the Xbox Online Service Centre.

The Media Remote works for most of my content and apps, except for a particular app

The Media Remote will work with most apps. However, the design of some third-party apps may not work with the Media Remote. In this case, your remote is working and there’s no need to replace it.

The Media Remote works for most functions but will not control my TV

Controlling your TV with the Media Remote requires you to first configure your Xbox One to control your TV through the console settings. To learn how to do this, see Set up live TV with your Xbox One.

Can I use my Xbox 360 Media Remote on my Xbox One?

The Xbox 360 Media Remote works only with the Xbox 360 console.

Can I use my Xbox One Media Remote on my Xbox 360?

The Xbox One Media Remote only works only with the Xbox One console.

The Media Remote is physically broken

If your Media Remote broke through normal use and operation, you should replace it. To order a replacement, go to the Xbox Online Service Centre.

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