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Problems with music purchases due to region mismatch on Xbox One

Problems with music purchases due to region mismatch on Xbox One

You may be experiencing problems while attempting to purchase music from the Store on Xbox One because of one or more of the following:

  • The language and/or region of Apps, Games, and Movies & TV content in the Store differs from Groove Music content in the Store.
  • The payment options available to use for Apps, Games, and Movies & TV are different from those available for purchasing Groove Music. This includes currency and gift cards you’ve redeemed to your account.
  • The currency used when purchasing Groove Music content may be different than the currency used to purchase Apps, Games, and Movies & TV content.
  • The language and formatting of information, such as currency and time settings, both in the Store and in online receipts or billing information, is not what you’re expecting to see.

This will happen if your Xbox One console region doesn’t match your Xbox Live account region. Your console’s region determines the region of Apps, Games, and Movies & TV content. Your Xbox Live account region determines the region of Groove Music content, because you can only purchase music from the region of your Xbox Live account.

Verify your Xbox Live and Xbox One regions

You can verify whether your Xbox One console region and Xbox Live account region settings differ by doing the following:

  1. Verify the region of your Xbox One console:
    1. On the Home screen, select Settings, or say "Xbox, settings."
    2. Select System.
    3. Your region is listed under Language & location.
  2. Sign in to the Payment & billing page with your Microsoft account credentials.

    Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.

  3. Scroll down to see the Country/Region for your account.
  4. See if the two listed regions match.

Changing your region

We recommend you keep the regional settings as they are on your console and Xbox Live account. However, if you don’t have a payment option valid for the same region as your Xbox Live account, you’ll need to migrate the region of that account to your new region. You can do this by signing in to the Xbox Live account migration page and following the instructions there.

If you want more information on how changing your region will affect your existing services, such as Groove Music Pass, visit Change the region of your Xbox Live account.

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