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Error 0x87DE2713 occurs when trying to open a game or app on your Xbox One console

You see the following error code when you try to open a game or app on your Xbox One console:

Error 0x87DE2713

This means we weren't able to locate the game or app licence in the Store to validate that you own the game or app.

Solution

Use the following solutions to resolve this problem.

Solution 1: Check the Xbox Live service status

Xbox Live Core Services: up and running
2017-09-23T18:53:37.4919289+00:00
Purchase and Content Usage: Limited
2017-09-22T16:14:10.0000000-07:00

Affected platforms:

Xbox One

Affected services:

We are working to resolve a store error affecting some console users. Purchases made on Xbox.com or the Xbox app are not affected, and will be available to download to the console via My Games and Apps under Ready To Install.

Latest update

We believe we have identified the issue causing some members to have problems purchasing content. Thanks for your patience as the team works to resolve the issue.

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Wait and try again later

If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try again later.

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