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Error 0x87DE2720 occurs when installing Xbox Store content on Xbox One

You see the following error code when you try to install content from the Xbox Store on your Xbox One console:

0x87DE2720

This means that the content could not be downloaded from the Xbox Store.

Solution

To resolve this issue, uninstall and then reinstall the content. Here's how.

On Xbox One
  1. Uninstall the app or game:
    1. Double-tap the Xbox button  to return to the Home screen.
    2. Select My games & apps.
    3. Select Queue.
    4. Select the content that you’re trying to install.
    5. Press the Menu button  on your controller.
    6. Select Manage game or Manage app.
    7. Select the game or app.
    8. Select Uninstall all.
    9. Select Uninstall all to confirm.
  2. Reinstall the app or game. Here's how:
    1. Go to the Home screen.
    2. Select My games & apps.
    3. Select Ready to install.
    4. Select Install.
On Windows 10
  1. Uninstall the app or game. Here’s how:
    1. Go to Start and scroll through the apps list until you find the app or game you want to install.
    2. Press and hold (or right-click) the app or game and select Uninstall.
    3. Select Uninstall to confirm.
  2. Reinstall the app or game. Here’s how:
    1. Go to Start and select the Store app.
    2. Sign in to the Store app with your Microsoft account.
    3. Select the account icon > My Library.
    4. Scroll down until you find the app or game you want to install, and then select the download icon. The app or game will install automatically.

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