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Error 80070005 occurs when opening content downloaded on your Xbox One console

You see the following error code when you try to open content that you've downloaded on your Xbox One console:

Error 80070005

This may mean that we're having trouble accessing the content you requested, or that there's a sign-in issue.

Solutions

Try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-10-01T07:09:33.1030042+00:00

Solution 2: Remove and recover your profile

Step 1: Remove your profile from the console

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, scroll to the right and select Remove accounts. Select the profile that you want to remove.
  5. Select the account that you want to remove.
  6. Select Remove to confirm.
  7. When you’re finished, select Close.
  8. Restart your console:
    1. Scroll left from Home to open the guide.

      Note Double-tapping the Xbox button will open the guide from any other screen on the console.

    2. Select Settings.
    3. Select Restart console.
    4. Select Yes to confirm.

Step 2: Recover your profile to the console

  1. Scroll left from Home to open the guide.
  2. Scroll up and select Sign in at the top of the guide.
  3. Select Add & manage.
  4. Enter your Microsoft account email address and password, and then select Enter.
  5. Verify the privacy settings you’ve set for your account. These apply to any Xbox One console that you sign in to. Select Next.
  6. On the Choose a colour screen, select the colour for your Home screen to differentiate between you and others using this console. Select Next.
  7. You’ll be reminded of the gamerpic that’s associated with your profile. Select Next.
  8. Select either Save my password or Keep asking for my password. Your profile is now downloaded to the console

Note To control who has access to your account, select Keep asking for my password. Otherwise, anyone can sign in to your account without your permission on the console. This is especially important if you’re signing in to a console that you don’t own or that you share with others.

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