You see the following error code when you try to start an Xbox One game:
The game could not successfully start, which may be due to the way the game is stored on your console.
To resolve this problem, try the following solutions:
Solution 1: Try to start the game again
If the game doesn't start, try the next solution.
Solution 2: Restart your Xbox One console
Note Double-tapping the Xbox button will open the guide from any other screen on the console.
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart. Try to start the game again.
Solution 3: Reinstall the game
Reinstalling the game will overwrite the game that's stored on your console. Whether you installed from a disc or from the Xbox Games Store, you'll have to uninstall the previous installation first. To uninstall a game:
You can then reinstall the game by inserting the disc or by downloading it again from the Xbox Store. To download the game again, search for the game in the Store, select the game and then select Install.
If you keep experiencing the problem, contact Xbox Support.
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