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Error 8015DC12 occurs when you try to launch a game or app on Xbox One

You see the following error code when you try to launch a game or an app on your Xbox One console:

8015DC12

This means you might need to wait a few minutes and then try to play the content again, or you'll need to restart your console.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: up and running
2016-12-06T06:33:55.5554473+00:00

Solution 2: Restart the console

To resolve this problem, restart your Xbox One console, and then try to launch the game or app again. Here's how:

  1. Scroll left from Home to open the guide.

    Note Double-tapping the Xbox button will open the guide from any other screen on the console.

  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.
  5. Try to play the content again.

Note If you’re unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart. Try to play the content again.

If you keep experiencing the problem, contact Xbox Support.

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