You see the following error message when you try to sign in to your Xbox profile or recover your profile on your Xbox One console:
There was a problem and we couldn't continue
This may mean one of the following things:
To solve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Test your Xbox Live connection
If you get the "Everything is good" message, try to sign in to your Xbox profile. If you don't get this message, try the Xbox One Network Connection Error Solution.
Solution 3: Remove and re-add your account
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
If you have a large number of accounts saved to your console, remove all of them and restart the console before re-adding your account as outlined in Solution 3 above.
If, after removing all accounts and re-adding yours, you still cannot sign in, you will need to restore factory settings on the console. Please read and follow the instructions found here very carefully.
Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything not synchronized with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it is connected with the service.
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