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Error 87DE07D1 occurs when a game won't work on Xbox One

You see the following error code when you try to play a game on your Xbox One console:

87DE07D1

This may mean one of the following:

  • The game was purchased and downloaded, but you aren't signed in and connected to Xbox Live.
  • The game was purchased and downloaded by another family member, and that person is not signed in to the console.
  • The game disc is not in the console.

Solutions

To resolve this issue, use the appropriate resolution below.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: up and running
2016-12-05T05:07:59.2116743+00:00

Solution 2: The game was downloaded by another family member

If the game is licensed to another family member, do one of the following:

Solution 3: The game is disc-based

Insert the game disc into your Xbox One console.

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