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Error 87DE2714 occurs when you try to start a game or app

You see the following error when you try to launch a game or app:

Error 87DE2714

This may mean that the Xbox One console was unable to verify the licence for the game or app. This occurs when you're not signed in to Xbox Live.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: up and running
2016-12-05T16:47:58.2519316+00:00

Solution 2: Sign in to Xbox Live using the account that purchased the game

Check that you're signed in to the Xbox Live account that purchased the game or app on the Xbox One console. Additionally, check that you're connected to Xbox Live.

To test your connection, follow these steps:

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Network, select Network settings.
  5. Select Test network connection.

If the test confirms that you're connected, try launching the title again.

Solution 3: Set your Xbox One console as your home Xbox

If the Xbox Live service is down, the service may not be able to verify your licence for a digitally purchased game or app. You can fix this issue by setting your Xbox One console as your Home Xbox.

Note You can designate only one console as your home Xbox.

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Personalisation, select My home Xbox.
  5. Review the information, and then do one of the following:
    • Select Make this my home Xbox to designate the console as your home Xbox.
    • Select This is not my home Xbox to remove the designation.

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