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Error 87DE271F occurs when you try to start a game or app

You see the following error message when you try to start a game or app:

Error 87DE271F

This may mean one of the following:

  • You purchased and downloaded the game, but you're not signed in and connected to Xbox Live.
  • Another family member purchased and downloaded the game, but they're not signed into the Xbox One console.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: up and running
2016-09-29T13:32:36.0192531+00:00
Xbox Live Core Services: up and running
2016-09-29T13:32:36.0192531+00:00

Solution 2: For a game that you purchased and downloaded

If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.

Solution 3: For a game that was downloaded by another family member

If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:

  • The family member who purchased the game needs to sign in to the Xbox One console.
  • The person who purchased the game can set the console as their home console. For more information, see About My home Xbox.

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