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Error PBR10321 occurs when you try to make a purchase from your Xbox One console

You see the following error code and message when you try to make a purchase from your Xbox One console:

  • PBR10321
  • Your purchase can’t be completed with this payment option. Try a different or new way to pay.

Solution

Try your payment again using a different payment option.

If you need to add a new payment option to your Xbox Live account, you can do this either on your computer or on your Xbox One console. For details, see Change an Xbox Live payment option.

If you keep experiencing the problem, contact Xbox Support.

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