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Promote a child account to an adult account on Xbox One

Overview

Note Promoting child accounts to adult accounts can only be done through an Xbox 360 or Xbox One console.

When a child reaches 18 (20 in South Korea and Japan), they gain all the rights and privileges of an adult when using an Xbox. As such, they no longer require a parent to make changes to their account or settings.

Promote an account from child to adult on the console

When you reach the age of majority based on the date of birth listed on your Microsoft account, Xbox One automatically promotes the account from child to adult the next time that you sign in to your console.

However, if you use automatic sign-in with Kinect or leave your account signed in, you’ll need to sign out and then sign back in manually for the change to take effect. Here's how:

  1. Scroll left from Home to open the guide.
  2. Select Sign in.
  3. Scroll down and select the account that you want to sign in.
  4. Follow the instructions to accept the Xbox Live Terms of Use and Privacy Statement.
  5. Update your payment option on file if directed.

Note For more information about how to update your payment options, see the following pages:

This change will be persistent across all Xbox consoles where you have your account saved. You simply need to sign out of each console, and then sign back in for the change to take effect on that console.

You are an adult but your account is categorised as a child account

If you live within the US

In this case, the date of birth on your account is incorrectly indicating that you're younger than 18 (20 in South Korea and Japan). If you live in the United States, you can correct your date of birth online. Here's how:

  1. In a browser, go to My Account.
  2. If needed, sign in to the Microsoft account you want to change.

3. Select Your info, and then select Edit your personal info.

4. Enter your correct date of birth.

5. Follow the instructions to provide a US credit card as age verification.

If you live outside the US

If you live outside the United States and do not have a valid US credit card, or your account is subject to US COPPA restrictions (under 13 years old), follow the instructions at How do I change the date of birth on a Microsoft account?

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