Can’t automatically sign in to Xbox One with Kinect after changing Microsoft account email address

This page describes what to do if you can’t sign in to your Xbox console by using Kinect and are instead prompted to use a controller after you change the primary alias (email address) of your Microsoft account.

Solutions

To resolve this problem, try the following solutions:

Solution 1: It can take up to 48 hours for changes made to your primary alias to propagate to all Microsoft services, although it’s normally much faster. You will have to use your controller until the information is updated. If you’re still prompted for a password after 48 hours, go to the next solution.

Solution 2: If after 48 hours you’re still not able to sign in without entering your password, remove your profile from your console and re-add it:

  1. Press the Menu button on the controller.
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  1. Select Settings.
    Note You can say “Xbox, go to settings” from any screen, but you’ll need a controller once you’re on the Settings screen.
  2. Select Sign in, security & passkey.
  3. Select Remove me from this Xbox and then confirm by selecting Remove my account.
  4. Return to the Home screen and select the arrow icon next to Sign-in in the upper-left hand corner of the screen.
  5. Select Add new.
  6. Sign in with your new Microsoft account email address and password.

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