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Error 809B1080 occurs when you use Xbox 360 Kinect

You see the following error message when you use your Xbox 360 Kinect sensor:

Kinect microphone is not detected.

809B1080

This means the Kinect sensor microphone is having trouble hearing you.

Solutions

Solution 1: Select “More info” and then “Try again”

When you get the error, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to see if the microphone is hearing you.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor for optimal microphone performance, see Kinect voice recognition and chat.

Solution 3: Use the Kinect Tuner

Try using the Kinect Tuner to resolve the problem. For guidance, see Using the Kinect Audio Tuner and Troubleshoot body tracking.

Solution 4: Request a repair

If the previous steps didn't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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