Del denne side

Error code 8AC8000B occurs when you’re using Kinect

Problem

You may see the following error code and message when you’re using Kinect for Xbox 360:

Couldn't hear the calibration tone

8AC8000B

This means that your Kinect microphone is having a problem hearing you. The problem might be that the microphone is not calibrated correctly or is not positioned correctly.

Solutions

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly for optimal microphone use, go to Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Request a repair

If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

Solution 4: Contact Xbox Support

If the previous solutions don’t solve the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Var denne artikel nyttig?

Ja
Nej

Tak for din feedback

Tak for din feedback!

Vi beklager, at denne artikel ikke kunne løse dit problem. Vi giver ikke op, og det skal du heller ikke gøre. Prøv gruppeindstillingen herunder.
Få hjælp fra gruppen
Ambassador chat image
Ambassadørchat
Chat direkte med en anden Xbox-bruger, der gerne vil hjælpe.

Giv feedback om dette emne

255 tegn tilbage.
Beskyt dine personlige oplysninger ved ikke at medtage kontaktoplysninger i din feedback.
Få hjælp fra gruppen
Ambassador chat image
Ambassadørchat
Chat direkte med en anden Xbox-bruger, der gerne vil hjælpe.

Kontakt os

Vil du kontakte support vedrørende problemet "Error code 8AC8000B occurs when you’re using Kinect", som du læste om, eller vedrørende et andet problem?

Del denne side