This page describes what to do if you’re having trouble redeeming a token or QR code, or if you receive an error message when attempting to redeem a code.
QR codes can only be redeemed with Kinect on Xbox One. (The Xbox 360 Kinect sensor can’t redeem QR codes.) If your Xbox One Kinect sensor can’t redeem a QR code, see Kinect Troubleshooting or enter the 25-character code instead.
Try redeeming the code online at Redeem Code.
This error indicates that the code that you entered is not a valid Xbox code. Xbox codes are 25 characters long, include both numbers and letters and follow a 5x5 format – five blocks of five characters. If your code does not match this format, it is not an Xbox code.
This error indicates that while the code that you entered is valid, another person has already used it. Most Xbox codes can only be used a single time.
Try to redeem the token code at a later time.
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