Warranty and Service

Learn how to find the console ID and serial number of your Xbox 360 console. Also, see where to find the serial number on your Kinect Sensor.
Find answers to frequently asked questions about packing and posting your Xbox 360 console or Kinect sensor for service.
Find out how to get your Xbox 360 console or Kinect sensor serviced.
Find answers to commonly asked questions about warranty and service for the Xbox 360 console, accessories and games.
Do you need to see the warranty for your Xbox 360 or Kinect sensor? We've got them all right here in one convenient place.
Learn how to extend the warranty of your new Xbox 360 to three years with Microsoft Complete, available for 45 days after purchase.
If a Microsoft Xbox 360 accessory needs service, here’s how to pack and deliver the accessory to a Microsoft Service Centre.
View the original Xbox 360 warranty and software license
Read the Terms & Conditions that govern Xbox service.

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