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Warranty and service

Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Find information about a service order you placed for your Xbox console or Kinect sensor.
Find answers to frequently asked questions about Xbox One warranties and registration.
Find answers to frequently asked questions about requesting service for your Xbox One or Xbox 360 console, Kinect sensor or accessory.
Find answers to frequently asked questions about packing and posting your Xbox One console, Xbox 360 console or Kinect sensor for service.
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
Read the Terms & Conditions that govern Xbox service.
Learn about the discontinuation of support for the Original Xbox 360 console and how it might affect you.
Find the warranties for Xbox 360 consoles and Kinect sensors in one convenient place.
View the Xbox 360 S console warranty and software licence.
View the Xbox 360 S console and Kinect sensor bundle warranty and software licence

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