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Console

“I need help with system updates on my Xbox One”
Learn what to do if you get an error when trying to perform a system update on your Xbox One console.
How to manage storage on Xbox One
Learn how your data is saved, how to check your free space, and how to set up and connect an external hard drive to your Xbox One console.
How to troubleshoot problems playing a disc on your Xbox One
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
Your Xbox One console won't turn on
Learn what to do if your Xbox One console won't turn on.
Troubleshooting a blank TV screen or monitor while your Xbox One is on
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
Xbox One backward compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
Troubleshooting 4K and HDR on Xbox One S
Learn how to troubleshoot 4K and HDR on your Xbox One S console.
Set up your Xbox One console
Get help setting up your new Xbox One system, including setting up the console, configuring your system settings, connecting to the Internet and signing in to Xbox Live.
Moving from the original Xbox One console to the Xbox One S
Find out about new Xbox One S console features you'll get to use when you upgrade from the original Xbox One console.
About energy-saving and instant-on power modes
Learn about energy-saving and Instant-On power modes.
Troubleshoot Xbox One unexpectedly turning off
Learn what to do if your Xbox One console turns off unexpectedly.

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