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Console

Xbox One backwards compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
How to troubleshoot problems playing a disc on your Xbox One
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
Xbox One console won't power on
Learn what to do if your Xbox One console won't power on.
"I am having problems with system updates on my Xbox One"
Learn what to do if you get an error when trying to perform a system update on your Xbox One console.
How to use the Offline System Update Diagnostic Tool on Xbox One
The diagnostic tool can be used to troubleshoot an Xbox One console that's having issues downloading a system update from Xbox Live.
Troubleshooting a blank TV screen or monitor while your Xbox One is on
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
How to set up your Xbox One console
Follow these step-by-step instructions to set up your Xbox One console.
Manually eject a disc from your Xbox One console
Learn how to manually eject a disc from the Xbox One console.
Set up your Xbox One console
Get help setting up your new Xbox One system, including setting up the console, configuring your system settings, connecting to the Internet and signing in to Xbox Live.
How to restart or power cycle your Xbox One console
Have performance or stability problems with your Xbox One games? Restarting or power cycling your console will resolve most common issues.
Troubleshoot Xbox One unexpectedly turning off
Learn what to do if your Xbox One console turns off unexpectedly.

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