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Console: Troubleshoot

How to troubleshoot problems playing a disc on your Xbox One
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
Troubleshooting a blank TV screen or monitor while your Xbox One is on
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
Your Xbox One console won't turn on
Learn what to do if your Xbox One console won't turn on.
Xbox One backward compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
"I am experiencing slow performance when playing Xbox One games on Xbox Live."
Find out about what solutions to try if your Xbox One is able to connect to Xbox Live, but you’re experiencing slow performance or lag when playing games on Xbox Live.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
How to restart or power cycle your Xbox One console
Have performance or stability problems with your Xbox One games? Restarting or power cycling your console will resolve most common issues.
You can't switch to party chat on Xbox One
Find out what to do if you can't switch to party chat on your Xbox One console.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Manually eject a disc from your Xbox One S or original Xbox One console
Learn how to manually eject a disc from the Xbox One S or original Xbox One console.
Video on Xbox One is fuzzy
Learn how to get the best video quality possible from your Xbox One console.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Troubleshoot Xbox One unexpectedly turning off
Learn what to do if your Xbox One console turns off unexpectedly.
Xbox One game disc exchange
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Program.
Poor or no audio from the set-top box connected to your Xbox One
Learn why your audio quality is poor or you're not getting sound from the set-top box attached to your Xbox One console.
How to change the display resolution for your TV on Xbox One
Find out how to change the display resolution for your TV on your Xbox One console.
How to close malicious tabs in Microsoft Edge on Xbox One
Learn how to close Microsoft Edge tabs when you can't browse to another page on your Xbox One console.
Troubleshoot audio problems in parties on Xbox One
If you’ve started a party on your Xbox One, but you’re having problems hearing your friends or being recognized by Kinect, check out these solutions.
How to reset your Xbox One console to factory defaults using a USB flash drive
Learn how to download a file that lets you restore your Xbox One console to factory defaults.
Troubleshoot issues with Kinect voice commands on Xbox One
Having trouble when you try to use voice commands? Learn how to troubleshoot voice command issues with your Kinect sensor on Xbox One.

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